Management Matters with James-Christian Blockwood
Management Matters with James-Christian Blockwood brings together government and private sector leaders for in-depth conversations about the big issues impacting public service, government and more. A podcast of the National Academy of Public Administration.
Management Matters with James-Christian Blockwood
Enhancing Customer Experience with Martha Dorris
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In this episode, we welcome Martha Dorris, Founder of Dorris Consulting International and Academy Fellow, to discuss the importance of efficient service delivery and best practices for enhancing customer experience.
Links:
Read Issue 84 of the Dorris Consulting International Citizen Service Newsletter
View the 2024 Service to the Citizen Award Winners
Support the Podcast Today at:
donate@napawash.org or 202-347-3190
Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9
Music promoted by https://www.free-stock-music.com
Creative Commons Attribution 3.0 Unported License
https://creativecommons.org/licenses/by/3.0/deed.en_