Management Matters Podcast
Where Policy Meets Practice, Public Administrators Who Make Government Work, and Work For All.
Management Matters Podcast
Enhancing Customer Experience with Martha Dorris
August 26, 2024
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National Academy of Public Administration
In this episode, we welcome Martha Dorris, Founder of Dorris Consulting International and Academy Fellow, to discuss the importance of efficient service delivery and best practices for enhancing customer experience.
Links:
Read Issue 84 of the Dorris Consulting International Citizen Service Newsletter
View the 2024 Service to the Citizen Award Winners
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